This is a conversation that I had with someone on the phone the other day…

Tracey: Hi this is Tracey from bla bla bla marketing agency, an independent market research company working with Natwest, is it convenient to ask you some questions about the account you recently set up with Natwest?

Me: Err ye, sort of…

Tracey: OK brilliant, just to let you know that these calls are recorded for training and quality purposes…

Me: …Can I just ask you a question?

Tracey: Yes of course!

Me: What is this call about because I was called the other day by someone from Natwest in relation to the account.

Tracey: OK well this call is in relation to the call you had the other day with James from Natwest. Like I said we are an independent market research company and we are calling today to find out how your call went with James.

Me: errr OK

Tracey: Now don’t worry you don’t have to give me any personal information over the phon….

Me: So let me get this straight, I went into Natwest to set up a bank account which I did without a problem. I then got an unnecessary call from James who asked me a load of questions about how the setting up of my account went, how they could improve the service etc and now you’re calling me to find out how my phone conversation with James went?

Tracey: Yes

Me: Is someone going to be calling me again asking me how this conversation went?